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Page 6 of 17 <br /> (i) Fridays: 6:00PM — 10:00PM PST <br /> (ii) Weekends: Any time <br /> 5.3 Service Level Credits. If the Application is not Available in a particular calendar month in <br /> accordance with the above availability target, the Customer will be entitled to a service level credit <br /> calculated as follows: <br /> Credit= Unavailability in the month x Monthly Subscription Fee Equivalent <br /> total minutes in the month <br /> The "Monthly Subscription Fee Equivalent" is a prorata amount of the Annual Fee that applies to the <br /> month in question. <br /> The Customer must request all credits in writing to Linko within 30 days after the month to which the <br /> credits apply. Credits will be applied to the next invoice following Customer's request and Linko's <br /> confirmation that credits are applicable. Credits will be the Customer's sole and exclusive remedy in the <br /> event of any failure to meet the above service levels. <br />