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• a <br /> I <br /> regulations and policies of Customer,as to its use of the Service,Customer Data,and instructions <br /> to Company regarding the same. <br /> e.Company Support.Company will provide customer support for the Service under the terms of <br /> Company's Customer Support Policy (Support) which is located at <br /> s socrata.com/hc/en-us. Company will report scheduled maintenance windows, <br /> outages or other events affecting on Company's support site. <br /> f.Customer Data Backup.Customer is providing Company a copy of Customer Data and Company <br /> is not the system of record of Customer Data.Any laws and regulations governing Customer for <br /> retention of Customer Data remains Customer's responsibility. CUSTOMER IS SOLELY <br /> RESPONSIBLE FOR BACKING UP CUSTOMER DATA. <br /> g.API.Company will provide access to its application-programming interface(API)as part of the <br /> Service if purchased under an order. Subject to the other terms of this agreement, Company <br /> grants Customer a non-exclusive, nontransferable, terminable license to interact only with the <br /> Service as allowed by the API. <br /> • Customer may not use the API in a manner--as reasonably determined by Company--that <br /> exceeds the capacity limits in the order,constitutes excessive or abusive usage,or fails to <br /> comply with any part of the API.If any of these occur,Company can suspend or terminate <br /> Customer's access to the API on a temporary or permanent basis. <br /> • Company may change or remove existing endpoints or fields in API results upon at least <br /> 30 days' notice to Customer, but Company will use commercially reasonable efforts to <br /> support the previous version of the API for at least 6 months. Company may add new <br /> endpoints or fields in API results without prior notice to Customer. <br /> • The API may be used to connect the Service to hosted or on-premise software applications <br /> not provided by Company (Non-Company Applications). Customer is solely responsible <br /> for development, license, access to and support of Non-Company Applications, and <br /> Customer's obligation under this agreement are not contingent on access to or availability <br /> of any Non-Company Application. <br /> 3.SERVICE LEVEL AGREEMENT&WARRANTY. <br /> a. Service Warranty. Company warrants to Customer that the functionality or features of the <br /> Service and Support policies may change but will not materially degrade during any paid term. <br /> b. Uptime Service Level.Company will use commercially reasonable efforts maintain the online <br /> availability of the Service for a minimum of availability in any given month as provided in the <br /> chart below (excluding maintenance scheduled downtime, outages beyond Company's <br /> reasonable control, and outages that result from any issues caused by Customer, Customer's <br /> technology or its suppliers or contractors,Service is not in the production environment,Customer <br /> 3 <br />