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DocuMign Envelope ID:8926F9C5-02CC-4FA4-9CA8-2C618BCF8FC7 <br /> b. Services by Support Location <br /> Description of Services(Premier Satndard) <br /> • Up to 200 hours for Support Account Management <br /> • Up to 50 hours for Problem Resolution Support <br /> • Up to 254 hours for Support Assistance <br /> • Four(4)TAM Onsite Visit <br /> 2. CUSTOMER CONTACTS <br /> a. Premier Customer Technical Named Contacts:Any subsequent changes to the Technical Named Contacts <br /> should be submitted to the Services Resource. <br /> CSM Name: Steven Hellyer <br /> Address: <br /> 2930 Wetmore Ave Suite 6D <br /> EVERETT Washington 98206 <br /> United States <br /> Phone: <br /> 425-257-8776 <br /> Email: SHellyer@everettwa.gov <br /> Facsimile: ( <br /> 8.0 Premier FNCS(US SLGE)(ApriI2019) Page 2 of 2 <br />