ORCA 6/13/2019 - Laserfiche WebLink

7.3 Networks, Equipment and Software. 7.3.1 Comply with preventative maintenance programs as outlined in the SI or other ORCA Vendor contracts and in operations and maintenance manuals provided by the contractor. 7.3.2 Monitor the Agency's networks, equipment, and software related to the ORCA System and take such reporting and corrective measures as are required under the business rules and policies adopted by the Joint Board. 7.3.3 Provide to the ORCA Director requested information relating to, and take requested actions required for, the administration and enforcement of warranties on all ORCA- related equipment, hardware and software. 7.3.4 Maintain equipment and equipment inventory, warranty and repair records and provide reports as requested by the ORCA Vendors or the ORCA Director to monitor overall system and component reliability, identify regional trends in equipment failures. 7.3.5 Comply with the processes and requirements set out by the ORCA Vendors and the ORCA Director to submit requests for authorizing return of equipment and return of defective equipment. 7.3.6 Comply with the process set out by the ORCA Director for the submission of documentation to receive ORCA Vendor reimbursement, if applicable, for the cost of removing, replacing and returning defective equipment. 7.3.7 Maintain an inventory of spare ORCA System equipment adequate to have sufficient quantities available for the Agency's ORCA operations at all times. 7.4 System Operations. 7.4.1 As applicable, provide and maintain communication lines, wireless communications infrastructure, routers and switches connecting locations, including, but not limited to Agency facilities, as necessary for data transmittal for the ORCA System. 7.4.2 Repair and reinstate communications networks to maintain an adequate level of network availability as needed to support operation of the ORCA System, as set forth in the Service Level Agreement with the ROOT and as adopted by the Joint Board. 7.4.3 Train, or provide training for Agency personnel on operation and maintenance of the ORCA System, consistent in content with those of other Agencies and based on training materials developed by ORCA Vendors. 7.4.4 Allow ORCA Vendors to access Agency equipment and facilities for the performance of development, installation, operation and maintenance functions under applicable contracts; provided that the ORCA Vendor shall comply with the Agency's security policies, procedures and requirements including applicable labor agreements. 7.4.5 Submit requests to modify the ORCA System following the change management process as set forth in Service Level Agreement with the ROOT and as adopted by the Joint Board. 20