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3.0 DEFINITIONS <br /> The following definitions shall apply under this Agreement unless the context requires otherwise or <br /> another definition is expressly provided in this Agreement. <br /> 3.1 "Agency" or "Agencies" means each of the public transportation agencies that is a party to this <br /> Agreement. <br /> 3.2 "Agency Business Manager" means the person designated by an Agency to act as the primary <br /> point of contact for the Agency and the person authorized to speak for that Agency in matters relating to <br /> the ORCA System, unless otherwise provided in this Agreement. <br /> 3.3 "Business Account" means an entity other than an individual customer, including, but not limited <br /> to, an employer, educational institution or social service agency, that purchases ORCA Cards and/or <br /> Products for distribution to its employees, students or other program participants according to the terms <br /> of an agreement with a Business Account Lead Agency. <br /> 3.4 "Business Account Lead Agency" means an Agency authorized by the Joint Board to enter into <br /> agreements with Business Accounts on behalf of itself and other participating Agencies. <br /> 3.5 "Central Payments Account" means the payment account(s) maintained by the Regional ORCA <br /> Operations Team (ROOT) on behalf of the Agencies for the collection of individual Agency funds and <br /> subsequent transmission of payments on behalf of the Agencies to the ORCA Vendors and to Agencies <br /> acting as the ROOT or as Regional Service Provider. <br /> 3.6 "Change Order" means any written change to the Systems Integrator(SI) or other ORCA Vendor <br /> contract terms, conditions, specifications, scope, schedule or price, and may be either bilateral or <br /> unilateral. <br /> 3.7 "Contract Management" means the post-award management of the SI Contract or other ORCA <br /> Vendor contracts to ensure compliance with the terms of the contract by the ORCA Vendors, the ROOT <br /> and the Agencies. <br /> 3.8 "Contract Documentation" means the contract administration or contract management <br /> documentation contained in each contract file maintained by the ROOT Agency on behalf of the <br /> Agencies. <br /> 3.9 "Day" or"day" means a calendar day unless otherwise expressly provided. <br /> 3.10 "Escrow Agreement" means the agreement identifying the terms of the escrow services and any <br /> related verification services under the Systems Integrator Contract. <br /> 3.11 "Joint Board" means the governing body described in Section 4.0 of this Agreement. <br /> 3.12 "ORCA" means the regional fare collection system used by the participating Agencies. ORCA is <br /> a trademarked term. <br /> 3.13 "ORCA Accounts" means collectively the bank accounts that receive or hold payments made by <br /> customers, including Business Accounts, arising from the sales of ORCA Cards and/or ORCA Products, <br /> to be held on behalf of or disbursed to the Agencies. Such accounts shall be held in the name of the <br /> ROOT Agency. <br /> 4 <br />