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C. If the County becomes aware of major incidents as described in Section I. B., <br /> which may not be known by the Agency, the County will report the incident to <br /> the Agency's management within one business day of when the County <br /> becomes aware of the incident. <br /> D. Each Agency must distribute the Major Incident Reporting Policies and <br /> Procedures to all of its employees. <br /> II. PROCEDURES <br /> A. Agencies will establish a written policy on procedures to follow in reporting <br /> major incidents to the County, with clearly delineated chain of command. <br /> B. Major incidents as described in Section I.B. must be reported by phone or <br /> email to the LTCA supervisor or County division manager. The report must <br /> include the following: <br /> 1. A description of the issue; <br /> 2. Relevant background; <br /> 3. Agency actions or recommendations; and <br /> 4. Follow up if needed to close out the issue. <br /> Exhibit I <br /> A-19-76-04-198 <br /> City of Everett-Carl Gipson Senior Center <br /> Page 2 of 2 <br />