Snohomish County Human Services 5/30/2019

2019 Opioid Education Project January 30, 2020 Questionnaire Point in Time / Client Satisfaction Annual To be determined Survey and Report (electronic copy) 2019 Opioid Education Plan May 15, 2019 (electronic copy preferred) All regularly published and mailed Senior When printed Center newsletters, brochures, and other documents that detail programs/services. III. HOURS OF SERVICE The Agency will be open and provide services during its normal business hours of 10:00 AM to 3:00 PM Monday through Friday. IV. REIMBURSEMENT The request for reimbursement must be submitted on forms approved by LTCA. The monthly billing shall be based on allowable expenses and be accompanied by monthly expenditure reports showing line-item expenditures corresponding to the Approved Budget or amended Approved Budget Exhibit C. V. TRAINING REQUIREMENTS The Agency shall establish a training plan for all employees performing services under this Contract. The plan shall provide for orientation of new employees and ongoing in-service training for continuing employees. The training must be provided by qualified persons and will include either formal training sessions or on-the-job training. The dates and topics of training received shall be documented in a central file or in the personnel files of all employees who have received the training. VI. EMERGENCY PROCEDURES A. The Agency must establish a written plan that describes procedures to be followed in the event a client becomes ill or is injured while at the Agency's Center or if staff is in the client's home. The plan must be thoroughly explained to staff and volunteers. B. Agency will have a plan for serving currently authorized clients during periods when normal services may be disrupted. Disruption to normal services may include earthquakes, floods, snowstorms, and other natural disasters. Particular attention should be made for those clients who are most at risk. Exhibit A A-19-76-04-198 City of Everett—Carl Gipson Senior Center Page 2 of 3