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�•er ETHERNET LOCAL AREA NETWORK(E-LAN)SCHEDULE <br /> Fronti <br /> COMMUNICATIONS <br /> to any such activity if it will impact the Services provided to Customer."Emergency Maintenance"means maintenance which,if not performed promptly, <br /> could result in a serious degradation or loss of service over the Frontier network. <br /> C. Notwithstanding anything to the contrary,all credit allowances will be limited to maximum of 50%of the MRC for the impacted E-LAN Service,per <br /> month, For cascading failures,only the primary or causal failure is used in determining Service Outage and associated consequences.Only one <br /> service level component metric can be used for determining Service credits.in the event of the failure of the Service to meet multiple metrics in a <br /> one-month period,the highest Service credit will apply,not the sum of multiple Service credits. <br /> D. This SLA guarantees service performance of Frontier's Ethernet Local Area Network(E-LAN) services only.This SLA does not cover TDM services <br /> [DS1,NxDS1,or DS3 services]or other voice or data services provided by Frontier. This SLA does not apply to services provided over third party <br /> non-partner facilities,through a carrier hotel,or over Frontier facilities which terminate through a meet point circuit with a third party non-partner <br /> carrier. <br /> E. The final determination of whether Frontier has or has not met SLA metrics will be based on Frontier's methodology for assessment of compliant <br /> performance.Service Outage credits are calculated based on the duration of the Service Outage,regardless of whether such Service Outage is the <br /> result of failure of the Service to meet one or more performance metric. <br /> F. Credit allowances,if any,will be deducted from the charges payable by Customer hereunder and will be expressly Indicated on a subsequent bill to <br /> Customer.Credits provided pursuant to this SLA shall be Customer's sole remedy with regard to Service Outages. <br /> 4. Chronic Outage:An Individual E-LAN Service qualifies for"Chronic Outage"status if such service fails to meet the Availability objectives,and one or more <br /> of the following: (a)a single Trouble Ticket extends for longer than 24 hours,(b)more than 3 Trouble Tickets extend for more than 8 hours,during a <br /> rolling 6 month period,or(c)15 separate Trouble Tickets of any duration within a calendar month. if an E-LAN Service reaches Chronic Outage status, <br /> then Customer may terminate the affected E-LAN Service without penalty;provided that Customer must exercise such right within ten(10)days of the <br /> E-LAN Service reaching Chronic Outage status and provide a minimum of 15 days prior written notice to Frontier of the intent to exercise such termination <br /> right. <br /> rUF <br /> Nov.2018 Page 5 of 6 CERTIFIED <br />