Unique Management Services Inc 1/28/2000

Exhibit D— Unique Process The following summarizes the process utilized by Unique Management Services(UMS)to recover overdue materials. Initial Placement I.A letter is sent out immediately when a patron account is turned over. 2. UMS waits three weeks to allow patron time to respond. I after three weeks the patron still has not responded,the second letter is sent. 3. If the patron responds after either the first or second letter and there is still a remaining balance, UMS will automatically send the remaining balance letter to encourage the patron to clear their account. 4. If patron has a remaining overdue balance 14 days after the last letter is sent, UMS will begin making phone calls to encourage the patron to clear their account. 5. Phone calls are made in the evenings, Monday through Thursday from 6:00 to 9:00 p.m. and on Saturday from 9:00 a.m. to 3:00 Pacific Standard Time. UMS will make at least two phone attempts. If a patron is not home in the evening,callers will usually set the next call for Saturday. Secondary Placement Secondary placement service helps to recover materials from patrons who do not clear their account as a result of library recovery and/or initial placement efforts or have moved and the library does not have a correct address. 1. UMS does extensive skip tracing to find patrons who have moved. Corrected addresses are provided to the library each month. 2. Once a correct address is obtained,a final notice letter is sent that informs patron that they will be credit reported if they do not clear their account with the library. If the final notice letter is returned with a new forwarding address,the final notice letter is resent to the corrected address. 3. If a patron has not cleared their account within 14 days after the final notice letter is sent,the patron is called. This is a courtesy call to explain to the patron that they are scheduled to be credit reported on a certain date and to please not let this happen. 4. tithe patron responds partially by returning materials and/or making a payment but still has a remaining balance,the remaining balance letter is sent out immediately. 5. Several telephone calls will be made depending on the patron balance, what has been said earlier by the patron and response date. 6. UMS waits approximately 30 days after the last contact before the patron is actually credit reported to give them plenty of time to respond. UMS credit reports to the largest credit reporting agencies in the United States.