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6 <br /> FORM 4.04 QUESTIONNAIRE <br /> Suppliers must complete this "Questionnaire" for the section that they are proposing for by <br /> providing the information in the same order requested below. Suppliers may emphasize in <br /> their narrative any areas of their proposal that they believe exceed our requirements. <br /> TREE EVALUATION SERVICES <br /> 1. Qualifications and Relevant Experience <br /> A. Briefly describe your company. Include how long the company been in business. <br /> B. Describe the qualifications of your company, its business experience and <br /> achievements. <br /> C. Who are you proposing to be the project manager/account manager if awarded this <br /> contract? What is their experience with this work andsther aspects pertinent to <br /> this project? What is his or her years of experience,years.in industry,years with <br /> firm,year of applicable licenses, and etc. Provide a list of three major projects that <br /> person has been involved in and their role. <br /> D. Provide names,tenure.roles and responsibilities for each key team member <br /> engaged in providingth'erelated services. <br /> 2. Technical Capability,Approach,and Capacity, <br /> A. What is your approach to this project? List the primary features or work tasks. <br /> Describe your execution, management,and control of the project. <br /> B. How will we benefit from your approach? <br /> C. Does your firm intend to subcontract any portion of this contract? If so, please <br /> provide the following: name of the firm(s),the percentage of work to be performed <br /> \ by each subcontractor, and a description of the nature of work performed by each. <br /> D. `Plum tree ori'Rt cker <br /> E. 1S Trees on city property—fallen as whole <br /> 3. Communication,Customer Services, and Training <br /> A. Describe how your company/project manager will keep City of Everett timely <br /> informed of any issues related to delivering the services described in this RFP. <br /> B. Describe your company's customer service. What is your company's policy for <br /> returning calls and e-mails? <br /> C. Describe your approach to achieving Customer Satisfaction. <br /> D. Describe your on-going training of your staff to assure daily working knowledge as <br /> applicable to this contract. <br /> 51 <br /> 20 <br />