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6 <br /> D. Describe your approach for a sample project -15 Trees on city property—fallen as <br /> whole <br /> 3. Communication and Customer Services <br /> A. Describe how your project manager will keep City of Everett timely informed of any <br /> issues related to delivering the services described in this RFP. <br /> R. Describe your company's customer service. What is your company's policy for <br /> returning calls and e-mails? <br /> C. Where is your office located,and what are your customer service hours(Pacific Time)? <br /> 4. Risk, Performance, and Quality Assurance <br /> A. Submit no more than three(3)completed relevant project experiences,within the <br /> past five years that demonstrate successful contract performance similar in size and <br /> scope as described in this RFID,inclUde any government experience. Include the <br /> following for each reference: \ <br /> a. Company name and full address <br /> b. Point of contact name,title,e-mail address,and phone number <br /> c. Contract title, number,start and completion dates <br /> d. Contract description&order/service details` <br /> \ •\ i <br /> \ <br /> 53 22 <br />