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F. Describe how your firms ensures compliance to H.I.P.P.A.A regulations. <br /> G. What is your availability for this project? Please include a statement of other <br /> work currently under way or anticipated to be in progress during the time frame <br /> of this project and show how you intend to schedule projects so this project is <br /> accomplished as well. <br /> H. Describe your process to ensure compliance with Washington State laws and <br /> regulations. <br /> I. Describe any relevant software programs that your firm proposes utilizing for <br /> this contract. <br /> J. Include your firm's plans and procedures for transitioning from the current <br /> Supplier, as well as a plan for transitioning to a subsequent Supplier after the <br /> contract ends. <br /> K. Describe any additional services including training that your firms offers. <br /> 3. Communication and Customer Services <br /> A. Describe how your company/project manager will keep City of Everett timely <br /> informed of any issues related to delivering the services described in this RFP. <br /> B. What is your policy for returning calls and e-mails? <br /> C. Describe your on-going training of your staff to assure daily working knowledge <br /> as applicable to this contract. <br /> D. Where is your office located, and what are your hours (Pacific Time)? <br /> E. How will your project manager communicate with City of Everett's project <br /> manager in all phases of the contract? <br /> 4. Risk, Performance, and Quality Assurance <br /> A. Submit no more than three (3) completed relevant project experiences, within <br /> the past ten years that demonstrate successful contract performance similar in <br /> size and scope as described in this RFP, include any government experience. <br /> Include the following for each reference: <br /> a. Company name and full address <br /> b. Point of contact name, title, e-mail address, and phone number <br /> c. Contract title, number, start and completion dates <br /> d. Contract description & order/service details <br /> B. What is the average length of your contracts? <br /> C. Have you defaulted on any contracts within the past three years or failed to <br /> meet contract terms? If so, describe. <br /> 15 <br />