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V. TRAINING REQUIREMENTS <br /> The Agency shall establish a training plan for all employees performing services <br /> under this Contract. The plan shall provide for orientation of new employees and <br /> ongoing in-service training for continuing employees. The training must be <br /> provided by qualified persons and will include either formal training sessions or on- <br /> the-job training. The dates and topics of training received shall be documented in <br /> a central file or in the personnel files of all employees who have received the <br /> training. <br /> VI. EMERGENCY PROCEDURES <br /> A. The Agency shall establish written procedures to be followed in the event a <br /> client becomes ill or is injured while at the Agency senior center or if staff is at <br /> the client's home. The plan must be thoroughly explained to staff and <br /> volunteers. <br /> B. The Agency shall have a plan for serving clients during periods when normal <br /> services may be disrupted. Disruption to normal services may include <br /> earthquakes, floods, snowstorms, and other natural disasters. Particular <br /> attention should be made for those clients who are most at risk. <br /> 1. When services are delivered at the Agency senior center, the plan will <br /> include contact information for high-risk clients, a list of emergency services, <br /> and stores of emergency provisions. <br /> 2. When services are delivered off site, the plan will include contact <br /> information for high-risk clients. <br /> VII. CLIENT GRIEVANCE PROCEDURES <br /> Written information regarding Grievance Procedures shall be posted in the Agency <br /> senior center in a location readily visible to clients. <br /> VIII. INTERAGENCY COORDINATION <br /> The Agency shall identify agencies with whom it has regular relationships and <br /> whose activities bear a substantial impact upon the delivery of services under this <br /> Contract. <br /> IX. STAFF REQUIREMENTS <br /> The Agency shall retain sufficient qualified staff (paid or volunteer) to perform the <br /> following services: <br /> A. Administration and staff supervision; <br /> Exhibit A-1 <br /> A-19-76-04-198(1) <br /> City of Everett/Carl Gipson Senior Center <br /> Page 2 of 3 <br />