2019/12/31 Council Agenda Packet

6 • Do your warranties impose usage restrictions or other limitations that adversely affect coverage?No • Do your warranties cover the expense of technicians' travel time and mileage to perform warranty.repairs? No • Are there any geographic regions of the United States for which you cannot provide a certified technician to perform warranty repairs? How will NJPA Members in these regions be provided service for warranty repair? Although a certified technician/installer is not required to replace/install warranty parts on Landscape Structures playground equipment,it is highly recommended.We have a network of certified installers available in all areas of the continental U.S., Alaska and Hawaii. NJPA members should contact their local sales representative for assistance with service for warranty repair. • Will you cover warranty service for items made by other manufacturers that are part of your proposal,or are these warranties issues typically passed on to the original equipment manufacturer? Warranty issues for items made by othe rmanfacturers would be passed on to the applicable equipment manufacturer, • What are your proposed exchange and return programs and policies? As an indication of our commitment to customers,Landscape Structures will accept returns of new structures and/or new equipment purchased within 60 days of the original invoice date.Advance notification is necessary to ensure proper credit.Parts not included in this return policy are custom parts(including PlayShaper®posts), as well as used or damaged parts.A 20 percent restock fee plus all return freight charges will apply to all product returns. 6) Describe any service contract options for the items included in your proposal. Maintenance contracts are offered through some of our rep organizations. Pricing,Delivery,Audits,and Administrative Fee 7) Provide-ageneral narrative description of the equipment/products and related services you are offering in your proposal. Landscape Structures is offering a turn-key solution to the marketplace need for playground and recreation-related equipment,accessories and supplies. Landscape Structures offers a full product suite that includes standard and custom playground equipment, freestanding play, shade,surfacing,sports&fitness equipment,site furnishings, skateparks,and waterparks. Turnkey services are offered to include design and site consultation,installation,and site construction services. To complement and enhance the park and playground project,we can provide turn-key solutions through our partnerships to include,but are not limited to,installation,site work(i.e.,grading,concrete walkways,landscaping, drainage solutions),shelters,site amenities,waterplay, and independent safety audits.These are sourced products and services. 8) Describe your pricing model(e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the NJPA discounted price)on all of the items that you want NJPA to consider as part of your RFP response. Provide a SKU for each item in your proposal.(Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract. See the body of the RFP and the Price and Product Change Request Form for more detail.) In partnership with our local sales representatives,Landscape Structures closely works with each customer to provide unique solutions to the customer's specific project.We pull in the best resources for the best price available for each project.Landscape Structures may not always be the lowest-priced provider but will prove to be the best- value provide. Best value considers: •Life cycle:how long will the product last in the field? •Total cost of ownership •Durability •Ease of Installation. 21