Volunteers of America 12/31/2019

Exhibit "A" Scope of Services, Time of Performance, Budget, Payment, Notices, and Representatives I. Scope of Service A. Activities/Project Description The Subrecipient will be responsible for administering the Rental Housing Mediation program in a manner satisfactory to the City and consistent with any standards required as a condition of providing these funds. Such program will include the following activities eligible under the Community Development Block Grant Program: Program Delivery Activity: The Rental Housing Mediation will serve 350 Householdby providing (a) Education/Information on Landlord-Tenant Rights/Responsibilities: Landlords and tenants will be educated through phone and in-person sessions. A "Summary of the Residential Landlord-Tenant Act of Washington" will be mailed to any citizen of Everett who makes such a request by phone or mail. (b) Initial Phone Consultations: RHMS professionally trained intake staff receive calls from Everett residents to coach them to have productive conversations with their landlord to maintain housing as well as send brochures to individuals, and families, make referrals to appropriate sources of assistance, and inform callers. (c) Mediation Services: RHMS continues our productive relationship with the courts including providing on-site mediation services for landlord/tenant disputes at small claims court. (d) Fair Housing Counseling: RHMS is an essential component of Fair Housing Counseling for the City of Everett, working with clients to assess issues of discrimination, resolve housing issues, provide pertinent information and make referrals. (e) Information and Referral: Assistance is provided to clients in an effort to process their complaints with Washington State Human Rights Commission, the Federal hotline or other legal service providers. We have developed a strong collaboration with Snohomish County Legal Services to refer clients needing immediate legal intervention to prevent unlawful evictions. We also refer client to the Housing Justice Project at the courthouse for review of notices which require legal advice.. General Administration [Description of general administrative services to be performed in support of activities noted above] The Rental Housing Mediation Services program is administered by Volunteers of America Dispute Resolution Center of Snohomish County. Volunteers of America Western Washington will provide accounting, human resources, computer services, and other administrative support.