Laserfiche WebLink
CONTRACTOR integrates and tests online payment processing <br /> • CITY reviews and approves final program website and links site to main <br /> CITY website <br /> • CONTRACTOR tests and implements final program website <br /> • Establish the Program Payment Processes <br /> • CONTRACTOR establishes bank lockbox and alarm program bank account. <br /> • CONTRACTOR engages online payment processor <br /> ➢ CITY/CONTRACTOR establish delinquent collection process <br /> ➢ CITY/CONTRACTOR establish walk-in payment process, if required, and controls <br /> ➢ CITY/CONTRACTOR establish business rules e.g. reconciliation <br /> procedures, acceptable check payee information, returned checks, <br /> excess payments, etc. <br /> CITY/CONTRACTOR establish appeal process and acceptable waiver rationale <br /> • CITY/CONTRACTOR establish payment reconciliation and revenue share schedule. <br /> • Configure CAD Interfaces <br /> ➢ CITY/CONTRACTOR review interface methodologies <br /> CITY/CONTRACTOR test interfaces <br /> y Crossover to live CAD data transfer <br /> • Establish Administrative Processes <br /> CONTRACTOR completes program staffing, as necessary <br /> CITY/CONTRACTOR review ordinance provisions and interpretations <br /> CONTRACTOR develops program operating procedures and telephone scripts <br /> • CONTRACTOR prepares draft program correspondence, forms and invoice formats <br /> • CITY edits and approves correspondence, forms and invoice formats <br /> ➢ CITY/CONTRACTOR develop public relations plan, e.g. press releases, public <br /> service announcements, etc. <br /> CITY/CONTRACTOR reviews and approves geo- (address) validation process <br /> y CITY/CONTRACTOR tests and implements geo-validation process <br /> • Test and Crossover to Live Operation <br /> • CITY/CONTRACTOR conduct end-to-end program test <br /> ➢ Crossover to CONTRACTOR program administration <br /> • Live Operation <br /> • Add/update registration <br /> y Process daily false alarm activations <br /> ➢ Generate and transmit required alarm notices and invoices <br /> • Begin payment processing and management reporting <br /> A.3.2 System Testing Plan <br /> CONTRACTOR will also perform additional tests to ensure full system requirements are met <br /> including; <br /> Page 15 of 27 False Alarm Management Services <br /> Contract Agreement <br />