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7. Administering the Hearing and Appeals process to include: Confirming hearing dates for <br /> written appeals submitted by alarm users to CryWolf Processing staff; participating as the <br /> Program's representative in the hearings; and documenting hearing results and ensuring <br /> that the results are provided to CryWolf processing staff to update the database. <br /> 8. Documenting and communicating false alarms, and deciding to suspend or limit response, <br /> as required by the alarm ordinance. <br /> 9. Responding to alarm service calls, determining whether calls are false alarms, providing any <br /> on-scene communications of alarm related information to alarm users, and for documenting <br /> alarm related information within the CAD system; <br /> 10. Extracting false alarm call incident data from the CITY CAD System and transferring this <br /> data electronically to CONTRACTOR (via CONTRACTOR's FTP site). The data extraction <br /> format will be provided by CONTRACTOR and CONTRACTOR will provide the CITY <br /> additional software for automating the daily transfer of alarm incident files to <br /> CONTRACTOR; <br /> 11. Working with CONTRACTOR to develop a process to ensure that alarm user registration <br /> suspensions and revocations receive adequate CITY oversight and approval prior to CITY <br /> action, e.g. verified response status. <br /> 12. Executing the CITYs Alarm Program public awareness /education program. <br /> A.3 Implementation Plan <br /> The following sections provide an overview of the Implementation Plan for the CITY False <br /> Alarm Management Services project. The services will be provided directly and managed by <br /> CONTRACTOR. CONTRACTOR assumes full responsibility for all deliverables that <br /> CONTRACTOR provides and will be the single point of contact for CITY. <br /> A.3.1 Implementation Tasks <br /> An experienced alarm services team under the direction of our proposed Project Manager will <br /> install, configure and maintain the False Alarm Management Services program in accordance <br /> with CITY's requirements and CITY's Alarm Ordinance. <br /> The major tasks of our proposed implementation plan are as follows: <br /> • Contract and Project Plan <br /> Complete contract paperwork <br /> y Finalize project startup plan and schedule <br /> • Establish Initial Alarm Database <br /> Contact alarm companies and obtain their alarm customer location data <br /> Obtain alarm location data from citizens via the Alarm Program Website <br /> • Establish Alarm Program Website <br /> CITY/CONTRACTOR review alarm program website template <br /> CONTRACTOR develops draft website information, e.g. ordinance, appeal <br /> guidelines, tips to reduce false alarms, frequently asked questions (FAQ), <br /> online alarm school <br /> Page 14 of 27 False Alarm Management Services <br /> Contract Agreement <br />