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If itnemerr 40) <br /> ar Everett Fire Department Strategic Plan—2013 <br /> Goal 4-3: Develop and implement an administrative and support services staffing plan. <br /> Objectives: <br /> A. Conduct a workflow analysis to determine FTE requirements for all administrative and support <br /> activities. Long-term <br /> Performance Indicators: <br /> • Implement administrative efficiency and enhancement measures that decrease redundancy and <br /> increase efficiency. <br /> • Benchmark and measure efficiency and effectiveness through identified benchmarking and <br /> performance standards. <br /> • Enhanced administrative and support services staffing levels and assignments that accurately <br /> address identified workload and service delivery needs. <br /> Outcomes: <br /> • Decreased time-on-task and process time for identified key administrative and support service <br /> functions, such as accounts payable processing time. <br /> • Increased customer service rating for administrative and support service functions through the EFD <br /> internal survey. ' <br /> • Increased job satisfaction and moral of administrative and support service staff as measured by the <br /> EFD internal survey. <br /> Page 52 <br />