2014/04/23 Council Agenda Packet

Everett Fire Department Strategic Plan—2013 Appendix—Citizen Forum Feedback Written comments were encouraged of the citizen forum participants. The areas of feedback solicited were in three general areas; citizen expectations of their fire department, citizen concerns about their fire department, and strengths citizen's believe their fire department possessed. Each similar comment was categorized broadly, with the number of similar responses in parentheses. These three categories are listed below: Citizen Expectations • The Everett Fire Department must have a fast response time (5) ' • The Everett firefighters must be competent (6) • The Everett Fire Department must possess good facilities and reliable equipment(4) ' • The Everett Fire Department must be good fiscal stewards of taxpayer funds (2) • The Everett firefighters must exhibit honesty, integrity,and compassion (4) • The Everett Fire Department must provide all of the emergency services currently provided (8) Citizen Concerns • Staff is not aligned with functions(80% EMS, but Fire is all we hear about) (1) • The fire code must be used to address downtown hazards (1) ' • Lack of access to fire stations (locked up)—should be used as disaster shelter(1) • Lack of adequate funding/staffing(5) • Must be more exploration of regional services (2) • Lack of communication with the public about the challenges faced by EFD(1) • Labor/management conflict is distracting and disruptive (1) • Lack of diversity in the Everett Fire Department (5) Citizen Identified Strengths • The Everett Fire Department is compassionate and professional (6) ' • The Everett Fire Department is responsive (4) • The Everett Fire Department is efficient (1) • The Everett Fire Department provides great service to all emergencies (7) • The Everett Fire Department provides great disaster preparedness(1) Page 56