Homage Senior Services 1/3/2020 - Laserfiche WebLink

MEMORANDUM OF UNDERSTANDING 4 This agreement may be terminated by either party upon 30 days notice delivered to the other in writing. Homage hereby agrees to hold the City of Everett harmless from any or all claims or loss or damage occasioned to it or any third person or property by reason of any acts or omissions on the part of Homage,its subcontractors,agents,employees,or persons working directly or indirectly in the performance of the contract and shall,after reasonable notice thereof,defend and pay the expense of defending any suit which may be commenced against the City of Everett by any third person alleging injury by reason of such acts or omissions,and will pay any judgment which may be obtained against the City of Everett in such suit. The City of Everett hereby agrees to hold Homage harmless from any or all claims or loss or damage occasioned to the meal site or any third person or property by reason of any acts or omissions on the part of persons other than Homage,its subcontractors,agents,employees,or persons working directly or indirectly in the performance of the contract and shall,after reasonable notice thereof, defend and pay the expense of defending any suit which may be commenced against Homage by any third person,alleging injury by reasons of such acts or omissions,and will pay any judgment which may be obtained against Homage in such suit. A grievance process is provided for the use of any Nutrition Site participant who believes there is justifiable complaint. The following steps should be taken in resolving a grievance: 1. Contact the person in charge of the meal site where the problem occurred. If the grievance involves on-site supervisory personnel,program policy,or possible discrimination,or if on-site personnel do not provide a satisfactory response within one working day,proceed to Step 2. 2. If the grievance has not been satisfactorily resolved in Step 1,the Nutrition Office should be contacted in writing. Within one working day,the Program Director will contact the client or community member to acknowledge receipt of the complaint. The Director will then investigate the grievance and set up a meeting within 15 days of receipt of the grievance. All parties will be notified in writing of the meeting date at least 10 days in advance. A written response to all parties involved in the grievance will be made within 15 days after the meeting. 3. If the client remains unsatisfied,they may request a hearing with the Snohomish County Division of Aging by contacting in writing: Stefanie Novacek,Program Manager Snohomish County Division of Long Term Care and Aging M/S#305 3000 Rockefeller Everett WA 98201 4. If the grievance remains unresolved,the Program Manager will refer the grievance to the Director of Snohomish County Human Services. DATED this 2.3 day of VA1241 2020 . CITY OF EVERET HOMA //c,y/9 ( titer-✓ • S eve McGraw,CEO APP 0 FORM: ATTEST: Office of the City Attorney I APPROVED AS TO FORM David C.Hall,City Attorne fAit City Attorney City Clerk