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If the Information Technology department stopped providing day-to-day technology support services to <br /> Everett Library, it would result in a reduction in work equivalent to approximately 0.2 FTE on the Desktop <br /> Team,0.3 on the Application Team, and 0.3 on the Network Team. <br /> The Desktop Team and tier 2 support staff of the Application and Network Team(s) would see a reduction of <br /> approximately 5% in support tickets, and All teams would see a reduction of approximately 8% in our <br /> computing assets city-wide.The Network Team would see a reduction of approximately 5%in telephones <br /> supported city-wide. <br /> These workload metrics are not reflective of one-time special projects that require a dedication of staff time <br /> for months at a time,or work orders that typically require dedicated staff time for a couple weeks. <br /> IT Workload Matrix: <br /> Service Description Quantitative Quantitative <br /> Service Description <br /> Measure Measure <br /> Help Desk Tickets Citywide 9,961 PCs/Laptops/Mobile/loT Devices Supported 1,794 <br /> Citywide <br /> Library Help Desk Tickets 474 LibraryS PCs/Laptops 146 <br /> Library of Total 4.8% Library of Total 8.1% <br /> Telephones Supported Citywide 1,702 Staff Hours Supporting Citywide Network 14,560 <br /> Library Telephones 83 Staff Hours Supporting Library-Specific Network 675 <br /> Library of Total 4.9% Library of Total 4.6% <br /> Staff Hours Supporting Software Programs Citywide 14,560 <br /> Library Software Program Support Staff Hours 546 <br /> Library of Total 3.8% <br /> Legal Workload Analysis: <br /> The Library requires very little support from Legal. As the matrix below illustrates, a merger with Sno-Isle <br /> would not create an opportunity to reduce Legal staffing. <br /> Legal Workload Matrix: <br /> Service Description Staff Service Description Staff <br /> Hours Hours <br /> Attorney Staff Hours Citywide 8,978 Risk Mgmt Staff Hours Citywide 2,060 <br /> Library Attorney Hours 145 Library Risk Management Staff Hours 37 <br /> Library%of Total 2% Library%of Total 2% <br /> Subrogation Services Citywide 568 <br /> Library Subrogation Staff Hours - <br /> Library%of Total 0% <br /> UM <br /> Alternative Service Delivery/Funding Models 39 I P a g e <br />