2020/02/26 Council Agenda Packet

IT Workload Analysis: If the Information Technology department stopped providing day-to-day technology support services to Everett Transit, it would result in a reduction in work equivalent to approximately 0.2 FTE on the Desktop Team, 0.3 on the Application Team, and 0.4 on the Network Team. The Desktop Team and tier 2 support staff of the Application and Network Team(s) would see a reduction of approximately 5% in support tickets, and All Teams would see a reduction of approximately 3.5% in our computing assets city-wide.The Network Team would see a reduction of approximately 7.5% in telephones supported city-wide. These workload metrics are not reflective of one-time special projects that require a dedication of staff time for months at a time, or work orders that typically require dedicated staff time for a couple weeks. IT Workload Matrix: Quantitative Quantitative Service Description Service Description Measure Measure Help Desk Tickets Citywide 9,961 PCs/Laptops/Mobile/IoT Devices Supported 1,794 Citywide Transit Help Desk Tickets 491 Transit PCs/Laptops 63 Transit%of Total 4.9% Transit%of Total 3.5% Telephones Supported Citywide 1,702 Staff Hours Supporting Citywide Network 14,560 Transit Telephones 129 Staff Hours Supporting Transit-Specific Network 880 Transit%of Total 7.6% Transit%of Total 6.0% Staff Hours Supporting Software Programs Citywide 14,560 Transit Software Program Support Staff Hours 585 Transit%of Total 4.0% Legal Workload Analysis: Transits highest use of Legal services is in subrogation. Subrogation is the work that is done to recover insurance proceeds from third parties,who cause insurance losses. This work is done primarily by an independent contractor. It is possible that the elimination of Transit could enable the City to reduce its contract hours. Potential savings would be approximately$6,000 per year. Transit's does not account for a sufficient amount of attorney or risk management staff hours to allow for a reduction in staffing in those areas. Legal Workload Matrix: Service Description Staff Service Description Staff Hours Hours Attorney Staff Hours Citywide 8,978 Risk Mgmt Staff Hours Citywide 2,060 Transit Attorney Hours 115 Transit Risk Management Staff Hours 155 Transit%of Total 1% Transit%of Total 8% Subrogation Services Citywide 568 Transit Subrogation Staff Hours 188 Transit%of Total 33% 12 Alternative Service Delivery/Funding Models 42 I P a g e