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IT Workload Analysis: <br /> If the Information Technology department stopped providing day-to-day technology support services to <br /> Everett Fire, it would result in a reduction in work equivalent to approximately 0.3 FTE on the Desktop Team, <br /> 0.3 on the Application Team, and 0.5 on the Network Team. <br /> The Desktop Team and tier 2 support staff of the Application and Network Team(s) would see a reduction of <br /> approximately 8% in support tickets, and the All teams would see a reduction of approximately 13.5% in our <br /> computing assets city-wide.The Network Team would see a reduction of approximately 12.5% in telephones <br /> supported city-wide. <br /> These workload metrics are not reflective of one-time special projects that require a dedication of staff time <br /> for months at a time, or work orders that typically require dedicated staff time for a couple weeks. <br /> IT Workload Matrix: <br /> Service Description Item Service Description Item <br /> Count Count <br /> Help Desk Tickets Citywide 9,961 PCs/Laptops/Mobile/loT Devices Supported 1,794 <br /> Citywide <br /> Fire/EMS Help Desk Tickets 774 Fire/EMS PCs/Laptops 243 <br /> Fire/EMS%of Total 7.8% Fire/EMS%of Total 13.55% <br /> Telephones Supported Citywide 1,702 Staff Hours Supporting Citywide Network 14,560 <br /> Fire/EMS Telephones 214 Staff Hours Supporting Fire/EMS-Specific Network 1,108 <br /> Fire/EMS%of Total 12.6% Fire/EMS%of Total 7.6% <br /> Staff Hours Supporting Software Programs Citywide 14,560 <br /> Fire/EMS Software Program Support Staff Hours 719 <br /> Fire/EMS%of Total 4.9% <br /> Legal Workload Analysis: <br /> Fire represents between 1%and 3%of the Legal Department's workload. Therefore, if Fire were to separate <br /> from the City to form an RFA, it would not create an opportunity to reduce Legal's staffing. <br /> Legal Workload Matrix: <br /> Service Description Staff Service Description Staff <br /> Hours Hours <br /> Attorney Staff Hours Citywide 8,978 Risk Mgmt Staff Hours Citywide 2,060 <br /> Fire/EMS Attorney Hours 275 Fire Risk Management Staff Hours 72 <br /> Fire/EMS%of Total 3% Transit%of Total 3% <br /> Subrogation Services Citywide 568 <br /> Fire/EMS Subrogation Staff Hours 7 <br /> Fire/EMS%of Total 1% <br /> NM <br /> 1112 Alternative Service Delivery/Funding Models 45 I P a g e <br />