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b.Services by Support Location <br /> Description of Services <br /> • Up to 180 hours of Support Account Management <br /> • Up to 50 hours of Problem Resolution Support <br /> • Up to 300 hours of Support Assistance <br /> • Up to 4(Four)TAM Onsite <br /> 2. CUSTOMER CONTACTS <br /> a. Premier Customer Technical Named Contacts: Any subsequent changes to the Technical Named Contacts <br /> should be submitted to the Services Resource <br /> CSM Name: Steven Hellyer <br /> Address: <br /> 2930 Wetmore Ave Ste 100 <br /> Everett Washington 98201-4044 <br /> United States <br /> Phone: 425-257-8864 <br /> Email. SHellyer@everettwa.gov <br /> Facsimile. ( <br /> 9.1 Premier FNCS(US SLGE)(Nov2019) Page 2 of 2 <br />