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5 <br /> SUPPORT AND MAINTENANCE AGREEMENT <br /> THIS AGREEMENT made as of the 29 day of December 2014. <br /> BETWEEN: <br /> N.HARRIS COMPUTER CORPORATION <br /> ("Harris"),having offices at Suite 201,4200 North Fraser Way, <br /> Burnaby BC,V5J 5K7 <br /> -and- <br /> City of Everett("Organization"),having office at 2930 Wetmore <br /> Avenue, Everett WA, 98201 <br /> RECITALS <br /> 1. Harris has licensed to Organization certain Software pursuant to a Software License <br /> Agreement; <br /> 2. The Organization wishes to receive support and maintenance services related to the <br /> Software; <br /> 3. Harris shall provide the support and maintenance services related to the Software; <br /> NOW THEREFORE, in consideration of the mutual covenants set out in this support <br /> and maintenance agreement(the "Support and Maintenance Agreement") and for other good and <br /> valuable consideration(the receipt and sufficiency of which is hereby acknowledged),the parties <br /> agree as follows: <br /> 1. Unless otherwise defined herein, all defined terms used herein shall have the meaning <br /> ascribed to them in the Software License Agreement(the"License Agreement"). <br /> 2. This Support and Maintenance Agreement is the exclusive statement of the entire support <br /> and maintenance agreement between Harris and Organization. <br /> 3. Harris shall provide software support primarily via telephone and electronic mail in <br /> addition to site visits only when necessary. The support services will be provided only <br /> during the hours of operation as described in Exhibit 2 hereto and which are in effect as <br /> of the Start Date (as defined below), as such services may, at Harris's sole discretion, be <br /> modified or supplemented from time to time. To enable Harris to provide effective <br /> support, the Organization will establish auto remote access procedures compatible with <br /> Harris's then current practices which may be revised over time. <br /> -1- <br /> 11 <br />