2015/01/14 Council Agenda Packet

5 4. In consideration for the support services specified in Section 2,Organization shall pay the "Support and Maintenance Fee" as detailed in Exhibit 1 below. The Support and Maintenance Fee will be billed annually in advance beginning on the Start Date and thereafter on the anniversary of the Start Date or on an alternative date mutually agreed to by both parties. If the Organization would like to match the annual invoicing of the Support and Maintenance Fee to its fiscal year or any other period it may request, during the initial term of this Support and Maintenance Agreement, that Harris issue a prorated invoice for the portion of the year remaining during the initial term. Harris may change the Support and Maintenance Fee from time to time in relation to each renewal term but Organization shall only be billed once per year. 5. In addition to the Support and Maintenance Fee, Organization shall reimburse Harris for its direct expenses in providing support services ("Billable Fees") pursuant to this Support and Maintenance Agreement which include as of the Start Date: (1) its direct travel expenses which are excluded from' the total fees amount described in Section 4.1 (a), including,but not limited to hotel, airfare, car rental, tolls,parking and airline and travel agent fees; (2) courier services, photocopying, faxing and reproduction, all reasonable travel costs(hotel and airfare)including a travel time rate of$75.00 per hour; (3) a per diem rate of $60.00 for week days and a $120.00 for weekends and statutory holidays that includes all meal, food and telecommunications expenses (no receipts will be provided); (4) and a mileage charge based on the current Internal Revenue Service recommended rate per mile, long distance telephone calls;and (5) all other reasonable expenses incurred in the performance of Harris's duties including courier services and documentation copying or production. Harris may update its reimbursement policies and rates related to the Billable Fees from time to time, in which case such updated policies shall apply for purposes of this Support and Maintenance Agreement, provided that such updated reimbursement policies must generally apply to all clients of Harris. 6. Harris shall supply all Upgrades to Organization at no additional charge other than the payment of the Support and Maintenance Fee. Upgrades may require additional services to be performed by. Harris outside of the scope of those services provided by Harris including additional training not covered by the Software Implementation Services Agreement and professional services for the installation and implementation of the Upgrade that will be subject to the Harris's then-prevailing policies, terms and Billable Fees related to pricing and hourly rates. All such services shall be performed subject to a newly negotiated Scope of Work that will be subject to the terms of the Software Implementation Services Agreement. -2- 12