Laserfiche WebLink
8 <br /> EXHIBIT A, SCDIS/COE SWO-01-15 <br /> Help-Desk Dispatch and Telephone Support <br /> SCDIS shall provide a single-point service to report suspected SCDIS problems which might involve <br /> SCDIS owned equipment and Transports and to assist with Data Center access and escort <br /> arrangements. <br /> Logging calls and dispatching the appropriate resources as necessary for on-site <br /> resolution/escort. <br /> Provide telephone support to assist COE in the restoration of SCDIS Contracted Services. <br /> COE shall utilize this service to help insure that requests for assistance are proactively tracked and <br /> managed consistent with practices of SCDIS. <br /> Basic Assistance <br /> Basic assistance is limited to efforts deemed reasonable by SCDIS to encourage and promote the sharing <br /> of knowledge and information consistent with building cooperative services of interest to both the COE <br /> .and SCDIS. <br /> In the event that SCDIS deems requests for assistance are beyond the scope of this SWO, SCDIS will <br /> work with COE to develop and recommend approaches to meet COE requirements. <br />