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5. Resale of Snohomish County Services: Everett shall not resell or provide free of charge any <br />Service to any third party without first entering into a Contract for Service with Snohomish <br />County that permits these activities. <br />6. Service Levels and Designated Points of Contact and Escalation Points: SCDOIT's <br />designated point of contact for Everett to request Support Services, contact Service <br />personnel, request problem status updates, and receive problem resolutions is via the <br />SCDOIT Help Desk at (425) 38&3378, Monday — Friday, 8:00 a.m. — 5:00 p.m., excluding <br />holidays. Schedule is subject to change by written notice from SCDOIT. <br />SCDOIT Contacts and Escalation Points: <br />Service Desk 425-388-3378 <br />Systems and Network Engineering Supervisor 425-388-7171 <br />GIS Supervisor 425-262-2150 <br />Customer & Workstation Supervisor 425-388-3899 <br />Systems Manager 425-388-3998 <br />Deputy Director 425-388-3022 <br />Director 425-3 88-3739 <br />Everett's designated point of contact for SCDOIT to send invoices, problem -solve and <br />otherwise conduct business shall be: <br />Everett Primary Contacts: Steven L. Hellyer, Information Technology Director <br />425-257-8777 <br />shellyer@everettwa.gov <br />Everett GIS Contacts: Brent Linder, M & O Supervisor <br />3200 Cedar Street, Everett WA 98201 <br />Blinder@ everettwa.gov <br />425-2574816 <br />Everett Billing Contacts Judie Shirley, Administrative coordinator <br />2930 Wetmore Avenue, Suite A <br />Everett, WA 98201 <br />425-257-7700 <br />jshirley@everettwa.gov <br />Page 2 of 11 <br />