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Services for <br />• <br />• <br />• <br />• <br />this task will include, but are not limited to: <br />Work order or request types <br />Work tasks for each work order type <br />Employees and labor classifications in <br />that department <br />Inventory (material) types <br />• Major equipment types <br />• Existing datasets used or slated to be <br />used in the work order or request <br />process <br />• Samples of service request and work <br />order printout forms <br />• System Administration <br />• Login, concepts, data model, viewing <br />• Print Templates <br />• Creating and managing call center <br />activities <br />• Advanced aspects of call center <br />• Creating and managing problem <br />hierarchy <br />• General Configuration Issues <br />Phase 3, Task 9: City Responsibility: <br />City's project manager and key stakeholders for each Function Group, Weekly Progress Meetings (1 FTE's <br />Every Week). <br />Phase 3, Task 9 Timmons Group Responsibilities and Deliverables'ii <br />Updated Cityworks Configuration Document and SD&C Plan. <br />Configured software (Cityworks) deployed within the City provided off -site Azure <br />Phase 3, Task 9: Assumptions: <br />• Cityworks configuration will implemented in City provided off -site Azure environment. Key City staff will have full <br />access to this environment for training and review <br />Phase 3 Task 9: Estimated Timeframe: <br />The configuration of Cityworks per the SD&C Plan will require approximately 8-12 weeks <br />P hase 3 Exit Criteria <br />• Domains and Administrators configured <br />• GIS and Asset Configuration <br />• GIS GAP Analysis <br />• Core System Technical Memo for GIS <br />• Employee/User Configuration <br />• Materials and Storeroom Configuration <br />• Equipment Configuration <br />• Contractor/Vendor Configuration <br />• Customer Account Configuration <br />• Infrastructure/Hardware/Environment Configuration and Build, establishment of the City provided off - <br />site Azure environment <br />P hase 4: Work Management Workflow Discovery & Configuration <br />P hase 4, Task 10: Workshops <br />Our implementation team will conduct a series of workshops. Implementation team will consist of <br />Timmons Group and City resources. For more detail see Section G, Implementation Team and <br />Implementation Roles and Responsibilities. These workshop meetings will focus on the following primary <br />areas: <br />1) Asset Management requirements <br />Best practices <br />Condition scoring <br />Criticality <br />Asset Iifecycle management <br />Risk assessment & risk management <br />• <br />• <br />• <br />• <br />• <br />19IPage <br />