2020/12/02 Council Agenda Packet

implementation and identify issues and opportunities. The Testing and Acceptance Plan will frame and guide the City through the testing process. Phase 8Task 24B City Responsibility City s Project Manager will work with staff to implement the Testing and Acceptance Plan participant). (8 FTE hours per Phase 8, Task 24: Timmons Group Responsibilities and Deliverables Testing Plan, results, • and remediation. Review test results Phase 8, Task 24: Assumptions: City will be prepared to work through the Testing and Acceptance Plan and complete within a thirty (30) day period. Phase 8, Task 24: ;Estimated T meframe:: The configuration remediation will require approximately 6 8 weeks P hase 8 Exit Criteria ® Testing and Acceptance Plan drafts and final. ® Addressing functional requirements not met/revealed by UAT that do meet defined functional requirements ® Testing Plan, results, and remediation. Review test results P hase 9: Training P hase 9, Task 25: Onsite Training During each onsite meeting (kickoff, workshops, configuration review, etc.) our implementation team will consistently expose the City staff to Cityworks and basic workflows within the software. This incremental training augments the training performed after final configuration. Our implementation team, in conjunction with the City's Project Manager and key stake holders, will devise a training plan specific to your environment and data. Training will include Cityworks Office Respond and Mobile app. As necessary per workflows/roles. The approach to developing this plan is detailed below. The training plan will include: • Product training curriculum descriptions • Listing of instructors • Training Materials • City responsibilities • Schedule This training plan will be used as a guide but may be modified when necessary to support the goals and techniques of your staff resources. Cityworks training is modular. Students attend those sections that are relevant to the type of work that they are performing. All courses include relevant materials and sample data. The City will need to identify who will be trained based upon the criteria and needs that will have been identified during the Configuration Workshops. Training will be developed for the following user types (along with the Casual User and Report training identified earlier in the proposal): • Routine User — Staff who will have the ability to update a request/work order after the crew has completed their work • Heavy User — Staff who will create work orders, schedule work orders, create PM's, maintain the parts, create reports and generally will have the ability to use the whole system based on their security level • System Administrator — Staff who have full system access and be responsible for the daily operations and maintenance of the Cityworks environment 34IPage