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It is assumed that the City will provide the training facility including computers and a high -resolution <br />computer screen projector. Coming into training, the users will need to possess basic functional <br />knowledge of Personal Computers and Windows. <br />Training <br />Module <br />Introduction to <br />Cityworks <br />..It orks <br />Report Creating <br />and writing <br />Service <br />Requests <br />fc Orders <br />Designer and <br />Systern <br />Administration <br />i tyworks © Introduction. Course is <br />designed to give an overview of Cityworks <br />functionality from an end user's point of <br />view. Users will learn basic operations <br />within Arc{tliap, the Cityworks toolbar and <br />functions, along with the creation of Service <br />Requests and Event Layers. <br />Cityworks Reporting with Crystal. Expose <br />students to the Cityworks Report Engine to <br />produce concise suilliiiary reports including <br />Ad Hoc Reports, Predefined Reports, and <br />Budget Reports. Cover Crystal Reports <br />basics; becoming familiar with the tool bars <br />and basin, functionality. Students will work <br />hanch=mi to create basic Ci ysral reports. <br />Cityworks 4 Service Requests Creating and <br />processing Service Requests. Adding labor, <br />submitting, searching, canceling, closing, <br />combining, geoolocating and reports. <br />Assce_:iatinq to projects and work orders. <br />Cityworks0 Work Orders Creating and <br />processing Work Orders and Tasks. Adding <br />labor, material, and equipment. Submitting, <br />searching, canceling, closing, scheduling, <br />repeating, geomlocatiing and reports. <br />Associating to projects and service <br />requests. <br />CityworksS Designer and System <br />Administration Covers system and database <br />administration issues such as software <br />installation, user accounts, security, code <br />table creation, work order and service <br />request templates and resource (labor, <br />material, equipment) hierarchies, table <br />creation, and permits. Includes a review feat__ <br />GIS personnel as well; covers items needed <br />to successfully manage the setup and <br />maintenance ova the GOB for Cityworks© r..ase. <br />Ongoing during <br />Workshops and <br />Configuration <br />Reviews <br />!' hours each <br />class <br />4 hours each <br />class <br />3 hours each <br />class <br />8 hours each <br />P <br />Casual Group <br />Users <br />Ad Hoc Rei: orp: <br />Creator and <br />Crystal Report <br />Writer <br />Routine and <br />Heavy Users <br />Routine and <br />Heavy Users <br />System <br />Administrators <br />N/A <br />intro to <br />Cityworks <br />intro to <br />Citywoilzs <br />ArcGiS Cr, <br />Intro to <br />Cityworks <br />fv olinQ T rallniing Options <br />Timmons Group and Cityworks offer the following ongoing training options: <br />'l) Timmons Group can provide any customized training upon demand based upon a flat rate of <br />$140 per hour and associated expenses to provide training either on -site, or via WebEx to City <br />staff. This training could be repeats for previously provided training or the development of and <br />delivery of newly identified training needs. <br />2) Cityworks (Azteca Systems, Inc.) Has several options for product related training. Virtual <br />campus, Training at Cityworks locations (including Dallas, TX, West Bend, WI, Everett, FL & <br />University of Wisconsin- Madison) or at City location by Cityworks trainers. These options can be <br />found here: https://www.cityworks.com/resources/training/ <br />Phase 9, Task 25: City Responsibility <br />• Assist in development and review of a training plan (4 FTE Hours per reviewer). <br />• IT Staff & identified Administrator Training (24 FTE hours per participant) <br />• Attend training (10-12 FTE hours per participant) <br />Phase 9, Task 25: Timmons Group Responsibilities and Deliverables: <br />• Training Plan and Training Documentation <br />• Conduct Administrator Training — 24 hours in duration <br />