2020/12/02 Council Agenda Packet

• Conduct 80 hours of End -user Training, classes, class duration, etc. to be per Training Plan Phase 9, Task 25: Assumptions: • City will provide a conference or training room appropriately sized for the number of participants. • City will ensure attendance by identified staff. • City staff attending training should have basic functional knowledge of computers and the windows operating system. • On -site training will be dependent on travel policies regarding Covid-19 restrictions set by City of Everett, Timmons Group, and or States of Washington, Oregon, Virginia, Maryland and/or Louisiana depending on resources required. • If on -site training cannot occur, it will be replaced via virtual training Phase 9, Task 25: Estimated Timeframe: • Training will require approximately 2-3 weeks P hase 9 Exit Criteria • Training Plan and Training Documentation • Conduct Administrator Training — 24 hours in duration • Conduct 80 hours of End user Training, classes, class duration, etc. to be per Training Plan P hase 10: Go -Live P hase 10, Task 26: Final Product Configuration Our implementation team will conduct the final product configuration based on the System Design and Configuration Plan and Testing and results of the acceptance testing Our implementation team will provide documentation for the key aspects of this project and Cityworks components. Proposed documentation is summarized below: • • • • • • • Cityworks Configuration Document — Early on, our configuration team with City input, will develop a Cityworks Configuration document that is maintained through the life of the project. P roject Management Plan — Our Team will develop and maintain a project plan that includes the scope of project services (and any changes), budget schedule, risk management and communication approach. Cityworks R Server Software — Azteca Systems, Inc. Provides standard documentation for the latest product release. Separate documentation is provided for system administration and end users. S D&C Plan — Timmons Group will provide a copy of the plan resulting from the review, analysis and documentation of the organization and its current workflows, data sets, IT system and applications, system interface needs, output requirements, and public access and service request needs. System Integration and Data Conversion specific documentation. Training Materials — Timmons Group will provide a copy of the training plan and all training documents used during casual user, routine user, heavy user, ad -hoc reporting, management, and system administrator training. Testing and Acceptance Plan — Timmons Group will prepare and deliver a copy of the test plan and test results report to be used for system certification and acceptance by the City. Phase 10 Task 26: City Responsibility: • Final review and acceptance of configuration (40 FTE hours) Phase 10 Task 26: Timmons Group Responsibilities and Deliverables: • All project documentation developed to date. Phase 10, Task 26: Assumptions: • City will receive all documentation in digital format. Phase 10, Task 26• Estimated Timeframe: • The final configuration of Cityworks per the SD&C Plan will require approximately 3-6 weeks 36IPage