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On-Site Coaching (Go-Live support) <br /> Our team will provide three days (24 hours)of on-site assistance for the users in their day-to-day activities <br /> in using the Cityworks software. Once the software is on-line,the configuration staff will be on-site to <br /> assist users as they encounter day-to-day transactions. The purpose for this is to work with users on an <br /> individual basis as they use Cityworks in their daily duties to discover and resolve configuration problems, <br /> training lapses or other issues that are keeping users from getting the most from the software. <br /> Phase 10, Task 27: Go-Live and Project Close Out <br /> Having successfully completed all system upgrades, testing/acceptance procedures, production <br /> environment initialization, and Go-Live preparation tasks specified above, the system is deemed prepared <br /> for Go-Live. Once end-user access has been configured/re-directed to the newly initialized production <br /> environment,the system is deemed to be in "Live"status. The City's Cityworks users will now be <br /> executing work management tasks in a live configured Cityworks production environment. After thirty (30) <br /> consecutive days of initialization of the production environment, the City shall generate a certificate <br /> signifying the Cityworks application functionality and database configuration is operational in a "Live" <br /> production capacity. The City's Project Manager shall sign said"Go-live Certificate" and submit it to <br /> Timmons Group. <br /> The following will be deliverables of this task: <br /> 1) Go-Live and Stabilization Plan—detailed task plan including a readiness checklist and resource <br /> assignments to support moving the Cityworks software from test to production environments. <br /> 2) Technical Operations manual—detailed task plan including a readiness checklist and resource <br /> assignments to support moving the Cityworks software from test to production environments, <br /> including a data load, conversion plan and a contingency plan in the event that Go Live should fail <br /> 3) End User Manual—online or hard copy documentation that supports the City's specific use of the <br /> software and provides guidance for maintenance and configuration activities <br /> Phase 10,Task 27: City Responsibility: <br /> • Identify any issues in system and work with configuration team to modify as necessary. (40 FTE hours per <br /> participant) <br /> Phase 10,Task 27: Timmons Group Responsibilities and Deliverables: <br /> . Last minute configuration and document modifications. <br /> • Go-Live&Stabilization Plan <br /> • End user manual <br /> . Configured licensed Cityworks software in Production Use <br /> • 24 hours of on-site coaching for functional groups(Go Live support) <br /> • Transition Plan <br /> Phase 10,Task 27: Assumptions: <br /> Work through the project portal to resolve and issues. <br /> • On-site Go-Live support will be dependent on travel policies regarding Covid-19 restrictions set by City of <br /> Everett, Timmons Group, and or States of Washington, Oregon, Virginia, Maryland and/or Louisiana depending <br /> on resources required. <br /> • If on-site Go-Live cannot occur, it will be replaced via virtual Go-Live support <br /> Phase 10,Task 27: Estimated Timeframe: <br /> o Go-Live and project close-out will require approximately 2-3 weeks <br /> Phase 10 Exit Criteria <br /> • All project documentation developed to date. <br /> • Last minute configuration and document modifications. <br /> • Go-Live& Stabilization Plan <br /> • End user manual <br /> • Configured licensed Cityworks software in Production Use <br /> • 24 hours of on-site coaching for functional groups (Go Live support) <br /> • Transition Plan <br /> 37IPage <br />