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��sef <br /> • a • <br /> TIMMONS GROUP <br /> f[.JS Y::;I!•`I.iC.._Y_O 5n Rorr.M:?Jr... <br /> limit of hours, and upgrade of Software releases and consulting will be <br /> performed at TIMMONS' discretion upon receipt of a Work Order or <br /> appropriate payment, and, if performed, will be charged to CITY at current <br /> prices and terms then in effect. <br /> c. Support Limitations. Any Support is dependent upon the use by CITY of <br /> unmodified Software (except as authorized by TIMMONS pursuant to a <br /> Professional Services Agreement) operated in accordance with TIMMONS' <br /> documentation. Support will not cover any bugs or issues related to <br /> integrated software, or to Cityworks software. Support is specifically intended <br /> for Portal software. This will not cover any upgrades or enhancements to the <br /> Portal. Any upgrades or enhancements will be scoped out separately. <br /> 7. Annual Maintenance <br /> a. Maintenance benefits consist of new versions of the Software, Software <br /> service packs, Software upgrades, and Software updates. <br /> b. TIMMONS GROUP will ensure compatibility for Cityworks and Kronos <br /> application integrations and make all reasonable efforts to provide upward <br /> compatibility. <br /> c. TIMMONS shall, without additional charge, during the term of this License <br /> Agreement, provide the following: <br /> i. Software updates. Software updates include upgrades and service <br /> packs which are a collection of files that enhance or correct the <br /> Software, and which will be available for CITY to download. Upgrades <br /> may also include new versions. <br /> 8. CITY's Responsibilities. <br /> a. CITY is responsible for performing data and software back-ups in accordance <br /> with published documentation. <br /> b. CITY shall notify TIMMONS of any CITY failure and shall allow TIMMONS <br /> reasonable access to the Software for performing Support. CITY must provide <br /> TIMMONS with secure access to the Software to perform remote support. <br /> c. CITY will designate no more than three (3) Authorized Contacts as trained <br /> System Administrators trained in the server architecture / environment, <br /> database, and supporting products installed, and familiar with the TIMMONS <br /> tools and applications licensed by the CITY. Support requests must be placed <br /> to TIMMONS by an Authorized CITY contact. <br /> d. CITY will contact TIMMONS through the TIMMONS Support Portal: Teamwork <br /> 9. Limited Warranty. The support obligations set forth in this software support <br /> agreement are in lieu of all warranties, express or implied, including, without <br /> limitation, any warranties of merchantability or fitness for a particular purpose. <br /> Support provided under this software support agreement does not assure the <br /> uninterrupted operation of the software. This software support agreement does not <br /> extend or replace the software warranty as defined in the software development <br /> agreement. <br /> Wage <br /> • I <br /> TIMMONS GROUP <br />