Snohomish County Human Services 2/22/2021

Subcontractor must have a written termination and denial of service policy that: 1. Describes the reason(s) a household would be denied services and/or terminated from program participation; 2. Describes the notification process to the household of the termination or denial of service decision by the Subcontractor; 3. Ensures participants are made aware of the grievance procedure; and 4. Complies with the Shelter Program Grant Guidelines. III. REIMBURSEMENT ON EMPTY BEDS A. Reimbursement for services delivered pursuant to this Contract will be provided on a cost reimbursement basis. Reimbursement is allowable for all new shelter beds within this Project up to the $56 per day per bed rate with up to a 10% vacancy rate in the Project in a given month. The bed rate shall be pulled and calculated from HMIS data. B. Reimbursement is not allowable for empty shelter beds over the 10%vacancy rate in a given month without prior written approval from the County. County approval over 10% vacancy rate is only allowable within the Project's first 12 months of operation and will only be granted in rare circumstances. This exception requires Commerce approval and the County will obtain such approval before approving the City's request. IV. OUTPUTS AND OUTCOMES A. The Project shall provide a minimum of 20 bed nights each day. B. The Subcontractor shall make best efforts to meet or exceed the identified outcomes for the Project; these outcomes are aligned with the System Performance Benchmarks, as adopted by the Partnership to End Homelessness (PEH) Continuum of Care Board. The outcome measures for the Project are as follows: Measure Description Outcome Length of Average number of days Less than sixty-one (61) Stay households remain in Emergency days Shelter Exits to Percentage of households who exit Increase to more than Permanent to permanent housing thirty-seven percent (37%) Exhibit B HCS-21-29-2101-198 City of Everett Page 5 of 6