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people who have limited English proficiency; and <br /> 4. Translating all documents and marketing information (including website) <br /> into the most common languages spoken in the community. <br /> D. Staff Training <br /> Subcontractor staff are required to attend training in the following areas at <br /> least once every three years and attendance must be documented by the <br /> Subcontractor: <br /> 1. Trauma-informed services; <br /> 2. Racial equity; and <br /> 3. LGBTQ+ competency. <br /> E. Coordinated Entry System <br /> The Subcontractor shall ensure that all participants are enrolled in the <br /> Coordinated Entry (CE) system established by the Everett/Snohomish <br /> County Continuum of Care by: <br /> 1. Enrolling participants directly into the CE System; or <br /> 2. If the Agency does not have access to the CE System, referring <br /> participants to North Sound 2-1-1 to enroll the household into the CE <br /> system. <br /> F. Grievance Procedure <br /> Supplemental to Client Grievances in the Basic Terms and Conditions, the <br /> Subcontractor must have a written grievance procedure for households <br /> seeking or receiving services that: <br /> 1. Includes the right of participants to review decisions and present <br /> concerns to program staff not involved in the grievance; <br /> 2. Clearly describes how participants can request a review or report <br /> concerns; and <br /> 3. Is accessible to all participants seeking or receiving services. <br /> G. Termination and Denial of Service Policy <br /> Supplemental to Client Grievances in the Basic Terms and Conditions, the <br /> Exhibit B <br /> HCS-21-29-2101-198 <br /> City of Everett <br /> Page 4 of 6 <br />