Black Box Network Services 3/8/2021

*BLACK BOX City of Everett,WA:VoIP Consulting Statement of Work If a change to this SOW is required, both parties agree to use a Contract Change Request (called "CCR")as the vehicle for communicating change. The CCR must describe the change, the rationale for the change and the effect the change will have on the project including any changes in cost, if applicable. A change to this SOW is required if either party requests work to be performed that is not specifically defined in this SOW or is specifically defined as out of scope. A CCR is synonymous with a Job Change Order(JCO)or Installation Change Order (ICO), as possibly defined in the Master Agreement. Upon identifying the need for a CCR, Black Box Network Services will submit the CCR to the client's Project Manager. The client will review the CCR and choose to approve or reject it. If the CCR is approved, it will amend this SOW and its terms as specified in the CCR document. A written CCR must be signed by both parties to be considered approved. At the conclusion of the project, Black Box Network Services will submit a Service Completion Certificate to the client. This document indicates that Black Box Network Services believes that all deliverables defined in this document have been delivered to the client. The client is requested to sign and return the document within 5 working days of receiving the request. The client may notify the Black Box Network Services Project Manager of any items that are not complete within this period. If no response is received from the client, Black Box Network Services will consider the project complete. 6. Project Contacts The following individuals will be involved in the project from Black Box Network Services: Project Manager TBD This person is the primary contact for the project. Account Manager Zack Ketter This person is the client contact for any needs outside of the project or in the future. Engineers Cisco Engineer These individuals will be performing the work and developing project deliverables. Other team members may be added as needed. The following resources will be required on an as-needed basis from City of Everett, WA: Project Sponsor This person has the authority to review issues and provide direction on resolution Project Manager This person is the primary contact for the project Team Members These individuals will be responsible for performing the responsibilities of the client 7. Logistics 7.1 Start Date and Duration The target start date for the project is 1/14/2021. This is contingent upon execution of this contract. Scheduling is based upon our mutual availability once this Scope of Work Agreement is executed and an authorized Purchase Order has been received for the amount below. The project is scheduled to last 1 week. Page 3 November 30, 2020 Black Box Network Services - www.blackbox.com