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EXHIBIT A-1 (Continued) <br /> 3. Standard Installation <br /> • Install server and client <br /> • Demonstrate working system <br /> • Perform site acceptance <br /> • Train users and administrators <br /> Upon acceptance, operational use can begin with field and office deployments. <br /> Deliverables <br /> Server and Client software to support trial installation of 10 laptop and 10 desktop users <br /> • 34 hours of onsite installation and final demonstration <br /> • 32 hours of implementation services <br /> • 2 daylong training session for end users <br /> • 1 daylong training session for administrative users <br /> • Documentation <br /> 4. Operational Use <br /> • Deploy to field users <br /> • Deploy to office users <br /> • Go live with system <br /> After an initial period of use,estimated at 2 months, the system will be tuned as necessary. <br /> Deliverables <br /> • 8 hours of deployment support <br /> 5. On-Going Support <br /> • Review field users' experience <br /> • Review office users' experience <br /> • As needed deployment support <br /> • As needed maintenance and support <br /> The project manager will be assigned as a dedicated resource for the duration of the project. <br /> 6. Project Administration /Implementation Support <br /> • Project management <br /> • Project meetings and progress reporting <br /> • Project scheduling <br /> • Project support test and document <br />