Everett Gospel Mission 7/2/2021 (2)

F. Grievance Procedure Supplemental to Client Grievances in the Basic Terms and Conditions, the Agency must have a written grievance procedure for households seeking or receiving services that: 1. Includes the right of participants to review decisions and present concerns to program staff not involved in the grievance; 2. Clearly describes how participants can request a review or report concerns; and 3. Is accessible to all participants seeking or receiving services. G. Termination and Denial of Service Policy Supplemental to Client Grievances in the Basic Terms and Conditions, the Agency must have a written termination and denial of service policy that: 1. Describes the reason(s) a household would be denied services and/or terminated from program participation; 2. Describes the notification process to the household of the termination or denial of service decision by the Agency; 3. Ensures participants are made aware of the grievance procedure; and 4. Complies with the Shelter Program Grant Guidelines. III. REIMBURSEMENT ON EMPTY BEDS A. Reimbursement for services delivered pursuant to this Contract will be provided on a cost reimbursement basis. Reimbursement is allowable for all new shelter beds within this Project up to the $56 per day per bed rate with up to a ten percent (10%) vacancy rate in the Project in a given month. The bed rate shall be pulled and calculated from HMIS data. B. Reimbursement is not allowable for empty shelter beds over the ten percent (10%) vacancy rate in a given month without prior written approval from the City. City approval over ten percent (10%) vacancy rate is only allowable within the Project's first 12 months of operation and will only be granted in rare circumstances. This exception requires Commerce approval and the City will obtain such approval before approving the Agency's request. Exhibit C City of Everett and Everett Gospel Mission Pallet Shelter Pilot Community Page 4 of 6