2021/10/13 Council Agenda Packet

City of Everett Parking Access and Revenue Control System Telephone Support C. Describe your telephone support for parking management operator. How long is telephone support provided with the system set-up? Telephone support will be provided directly from the vendor throughout the construction, testing, training, and handover of a fully functional access and revenue control system. After handover, our local representative will provide telephone and/or email support. Phone support will continue to be provided by local support of Time Equipment Company as long as the Annual Service Agreement is in place. Training Options D. Describe and provide options for the training of the City of Everett and its parking operator staff in the general operation and maintenance of the equipment including the hardware and software. Include costs for the separate training options. Orbility can deliver training onsite or virtually. We recommend a minimum of two 2-hour classes per day for a total of no more than six (6) training classes. Classes can be repeated to accommodate shift workers while maintaining parking operations. The final number of classes will be mutually determined and may affect the proposed price. Training sessions will cover hardware and software operations. The hardware portion will cover what is in the devices and basic first line maintenance tasks. The software portion will cover the Pay on Foot devices, as well as Multipark Web and Easy Reporting. Agendas can be provided on request. All training will be at the user level. Option 1 — Onsite Training Training materials will be distributed in hard copy prior to classes. The onsite Orbility trainer can be available to the City anytime between classes. The training classes will be held in a facility of the City's choosing. Depending on class size (if greater than four (4) participants), the Orbility trainer will need AV technology (screen and projector, or connection to large flatscreen TV) to be made available at the training site. Access (wired or wireless) to the same network as the installed equipment is required (this can be in the form of a VPN connection, if needed). The cost of this training program is $6,765.00 as stated in the price form. Option 2 — On -Line Training Training materials will be distributed in electronic format prior to classes. On -Line classes will be held via a mutually acceptable modern enterprise audio/video conferencing tool such as Zoom or Microsoft Teams. We recommend Zoom. The cost of this training program is $2,640.00 as stated in the price form. -� Orbility Page 25