2021/10/13 Council Agenda Packet

City of Everett Parking Access and Revenue Control System • Software programs required for Reservations, Parking Guidance System, and other features are incorporated via API with the vendors of these features and are not resident on the Orbility Automated Parking Management System. Software Licensing U. Describe your software licensing model. Our clients are licensed to use the Multipark Codex Automated Parking Management System through the purchase of our lane equipment. Each item of lane and/or pedestrian equipment includes a licensing cost that gives the client a perpetual license to use the system for its life of ownership at the original location, including expansions. 3. Communication, Customer Services, and Training Keeping the City of Everett Informed A. Describe how your company and project manager will keep City of Everett timely informed of any issues related to delivering the services described in this RFP. Orbility will provide a Project Manager who will coordinate and oversee all aspects of the project (design through final acceptance). The Project Manager will work with other experienced managers within the company (Manufacturing, Development, Installation, Support and Training) to deliver a successful parking solution for the City of Everett. Regular coordination meetings, including System Design Review and Pre -Installation meetings, will ensure that each team member is aware of the status of other teams involved in the process. These meetings will be held as the project progresses and meeting minutes will be submitted after each, capturing discussion points, progress to date, issues, or other items that require follow-up. A rolling action items list will also be updated and distributed with the meeting minutes. The Detailed Project Schedule, representing the phasing of the major activities required to complete the Automated Parking Management System installation, will also be updated and submitted prior to each regular meeting to ensure progress is tracked and recorded in a timely manner. Customer Service B. Describe your company 's customer service. What is your company's policy for returning calls and e-mails? Orbility maintains a full technical support center in Tallahassee, Florida. Our support staff can accommodate our client's needs according to customized warranty and maintenance agreements tailored to the client's needs. Our support also includes working through local representatives that are geographically close to client locations. During construction, testing, training, and until the handover of a fully functional access and revenue control system, Orbility commits to providing a one (1) hour response to calls and emails during regular business hours. During this time of the project, we can arrange extended hours coverage based on the City's needs. After handover, telephone calls and emails will be handled by our local representative according to the terms of our warranty/maintenance program agreement. _j orbility Page 24