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V Fair Hearing: A grievance hearing before the Washington State Office of <br />Administrative Hearings. <br />W. Family: Those the individual defines as family or those appointed/assigned <br />(e.g., parents, foster parents, guardians, siblings, caregivers, and significant <br />others). <br />X. Flex funds: Funds provided through a program that are used to procure <br />goods and/or services directly related to the needs of the participant as <br />outlined in Exhibit B. <br />Y. GAIN -SS: Acronym for Global Appraisal of Individual Needs Short <br />Screening. <br />Z. Grievance: An expression of dissatisfaction about any matter. The term is <br />also used to refer to the overall process that includes grievances handled <br />at the NSBHASO level and access to the state fair hearing process. <br />Possible subjects for grievances include, but are not limited to, the quality <br />of care or services provided, and aspects of interpersonal relationships such <br />as rudeness, or failure to respect the enrollee's rights. <br />AA. Hardship Insured: Individuals' with insurance who cannot afford to pay <br />insurance deductibles or co -pays. <br />BB. HCA: Refers to the Health Care Authority. <br />CC. Healing Organization: An organizational system where staff policies, <br />procedures, services, and treatment models apply an understanding of <br />trauma embedded within them. Their approaches to providing services are <br />trauma -shielding or trauma -reducing. <br />DD. HIPAA: Acronym for "Health Insurance Portability and Accountability Act." <br />Additional information is outlined in the Business Associate Agreement as <br />referenced on the face sheet of this Contract. <br />EE. Housing Services: The services or activities designed to assist individuals <br />or families in locating, obtaining or retaining suitable housing. Component <br />services or activities may include tenant counseling, helping individuals and <br />families to identify and correct substandard housing conditions on behalf of <br />individuals and families who are unable to protect their own interests and <br />assisting individuals and families to understand leases, secure utilities and <br />make moving arrangements. <br />Exhibit A <br />BH-22-62-06-198 <br />City of Everett <br />Page 3 of 12 <br />