Black Box Network Services 1/18/2022

DocuSign Envelope ID:44C1A459-80C4-498D-AD84-284C754240A5 • Provide a clear and accessible working space for installation of all equipment,free from any hazardous materials with telephone and Internet access,where such Internet access is already available at such Customer sites. • Provide all Supplier personnel free and clear access to all areas of the Customer facility necessary to complete the project and provide Customer escorts to Supplier personal at each Customer site for the entire time period required for the quoted services if required by Customer. • Customer will identify knowledgeable staff among Customer system administrators and managers and make them available to Supplier promptly upon a request via pager, phone, or cell phone.These contacts are to provide background information and clarification of information required to perform the services outlined in this SOW for its duration. • Category 5 or better cable infrastructure to all desired IP endpoint(telephone) locations. • Properly configured VLAN environment with separate VLAN's for Voice and Data traffic. • Provisioning and assignment of static IP addresses as required. • Provide Data Network delays of less than 120ms for voice communications. • Properly configured Wide Area Network supporting Quality of Services requirements for Voice over IP. • Secure IP-based access to all systems for remote maintenance and administration (VPN, SSL, etc.). This access may remain disabled when not needed and activated as required on request by Supplier. • Coordination of local network support as required. • Coordination of Public Switched Telephone Network support (PRI, SIP, etc.) as required. • Unless otherwise specified in this SOW, the customer is also responsible for: o Window Server Configuration, including updating service packs and/or patches as applicable. o Installation &Configuration of IIS for Web Server if necessary. o Installation or testing of Customer-provided components. o System security scans, hardening, and remediation are not included in the scope of this project. o Installation and configuration of virtual servers on customer hardware unless otherwise specified in this Statement of Work. 5. Change Management Any changes to this SOW due to modifications/changes requested by the Customer, unforeseen field conditions, deletions and/or additions, delays, delays by other trades, or other changes outside of this SOW, including, but not limited to, access/restrictions or site closure or delays due to COVID-19, shall invoke the Change Management procedure. • Supplier's Project Manager shall evaluate the impact of the requested changes or delays. • Supplier's Project Manager shall then present the cost impacts to Customer. • The changes shall only be scheduled and completed after a Project Change Request (PCR) has been approved in writing and a Customer PO for the approved amount has been received by Supplier. 6. Project Delivery 4 855-324-9909 I BLACKBOX.COM