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V. Fair Hearing: A grievance hearing before the Washington State Office of <br /> Administrative Hearings. <br /> W. Family: Those the individual defines as family or those appointed/assigned <br /> (e.g., parents, foster parents, guardians, siblings, caregivers, and significant <br /> others). <br /> X. Flex funds: Funds provided through a program that are used to procure <br /> goods and/or services directly related to the needs of the participant as <br /> outlined in Exhibit B. <br /> Y. GAIN-SS: Acronym for Global Appraisal of Individual Needs Short <br /> Screening. <br /> Z. Grievance: An expression of dissatisfaction about any matter. The term is <br /> also used to refer to the overall process that includes grievances handled <br /> at the NSBHASO level and access to the state fair hearing process. <br /> Possible subjects for grievances include, but are not limited to, the quality <br /> of care or services provided, and aspects of interpersonal relationships such <br /> as rudeness, or failure to respect the enrollee's rights. <br /> AA. Hardship Insured: Individuals' with insurance who cannot afford to pay <br /> insurance deductibles or co-pays. <br /> BB. HCA: Refers to the Health Care Authority. <br /> CC. Healing Organization: An organizational system where staff policies, <br /> procedures, services, and treatment models apply an understanding of <br /> trauma embedded within them. Their approaches to providing services are <br /> trauma-shielding or trauma-reducing. <br /> DD. HIPAA: Acronym for "Health Insurance Portability and Accountability Act." <br /> Additional information is outlined in the Business Associate Agreement as <br /> referenced on the face sheet of this Contract. <br /> EE. Housing Services: The services or activities designed to assist individuals <br /> or families in locating, obtaining or retaining suitable housing. Component <br /> services or activities may include tenant counseling, helping individuals and <br /> families to identify and correct substandard housing conditions on behalf of <br /> individuals and families who are unable to protect their own interests and <br /> assisting individuals and families to understand leases, secure utilities and <br /> make moving arrangements. <br /> Exhibit A <br /> BH-22-62-06-198 <br /> City of Everett <br /> Page 3 of 12 <br />