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SS. Outpatient Counseling: The provision of substance abuse treatment, mental <br /> health treatment and other support services according to a prescribed plan <br /> in a non-residential setting. <br /> TT. Output: An output details what the program does and is usually a count of <br /> something. Examples include: Activities (the actual tasks done such as <br /> screenings, assessments, workshops, etc); Participation (who the program <br /> serves; customers and stakeholders). <br /> UU. Outreach/Education Services (OES): Training and information sharing to <br /> Agency staff and external providers about the Student Support Advocate <br /> program not directly related to a particular case management student. <br /> VV. Personal Information: Information identifiable to any person, including, but <br /> not limited to, information that relates to a person's name, health, finances, <br /> education, business, use or receipt of governmental services or other <br /> activities, addresses, telephone numbers, social security numbers, driver <br /> license numbers, other identifying numbers, and any financial identifiers. <br /> WW. Quality Assurance: A focus on compliance to minimum requirements (e.g. <br /> rules, regulations, and contract terms) as well as reasonably expected <br /> levels of performance, quality, and practice. <br /> XX. Recovery: The processes through which people are able to live, work, learn, <br /> and participate fully in their communities. <br /> YY. Referral: A process of directing an Individual to available specialty care or <br /> services. <br /> ZZ. Remote Learning: Also referred to as distance learning, gives learners who <br /> aren't in a physical location for in-person education access to online training <br /> materials. <br /> AAA. RCW: Acronym for "Revised Code of Washington." <br /> BBB. Resiliency: The personal and community qualities that enable individuals to <br /> rebound from adversity, trauma, tragedy, threats, or other stresses, and to <br /> live productive lives. <br /> CCC. Shall: Compliance is mandatory. <br /> DDD. SHP: Acronym for Supportive Housing Program. <br /> EEE. Substance Use Disorder Professional (SUDP) (formerly CDP): Personnel <br /> employed by the Agency who meet the criteria defined in WAC. <br /> Exhibit A <br /> B H-22-62-06-198 <br /> City of Everett <br /> Page 5 of 12 <br />