Snohomish County Human Services 10/6/2022

Exhibit A BH-22-AR-04-198 City of Everett Page 14 of 19 4. The Agency shall comply with all applicable terms and conditions of the Business Associate Agreement between the County and the Agency referenced on the Contract Face Page. IV. PROJECT MANAGEMENT Recognizing that the body of knowledge regarding COVID-19 is rapidly evolving, the Agency shall take all reasonable measures, based on the existing state-of-the- art knowledge related to the transmission of COVID-19 as made available by the U.S. Centers for Disease Control and Prevention, the Washington State Department of Health, and the Snohomish Health District, to prevent the spread of COVID-19. A. Location and Hours of Service Services provided under this Agreement shall be available in Snohomish County for Snohomish County residents as specified in Exhibit B. B. Individual Grievances The Agency shall have policies and procedures in place for individual grievances in the case of denial or termination of services or failure to act upon a request for services with reasonable promptness. C. Toll-Free Telephone Services The Agency shall maintain a telephone system that provides for toll-free calls for all residents of Snohomish County using the services described herein. D. Change in Personnel The Agency shall notify the County within ten (10) days of change in personnel which may affect the faithful execution of this Agreement. E. Subcontracting The Agency is prohibited from subcontracting any funding and/or services contained within the Agreement unless otherwise negotiated with the County. All subcontracting arrangements require prior written approval from the County. F. Emergency Procedures The Agency shall have a plan for serving individuals during periods when normal services may be disrupted. Disruptions to normal services may include, but are not limited to, earthquakes, floods, snowstorms, other natural disasters,