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Upon award, communicate to vendor and internal vendor PM/BDM teams <br />Put together contract terms and conditions; pricing calculator; price file <br />Review administrative requirements <br />Set e-mail aliases <br />Webpage development -contract details, calculator, location for vendor ads, forum, Q&A <br />Determine vendor's strategy and reseller engagement; special pricing <br />Establish reseller qualifiers, sales minimums, agreement <br />Identify reseller candidates via POS, ISRs, OSRs and vendor input <br />Contact reseller <br />Require business plan/marketing plan <br />Conduct trainings via webinars of resellers, sales reps, BDMs, PMs and vendor <br />Possibly conduct joint road shows to promote/train <br />Press release <br />Marketing materials for resellers <br />Ongoing management- <br />Trainings/webinars - initially and ongoing <br />Product refresh - marketing and communication <br />Business development-slip/gain report for both reseller and vendor <br />Business development -monthly sales report to vendor with email updates <br />QBR for reseller (or as needed) <br />QBR for vendor <br />Vendor seasonal pricing for this community <br />QBR webinar for reseller community <br />Marketing events <br />Updating Reseller database with contact information <br />SYNNEX has identified our training processes in the preceding sections for both inside/outside <br />sales teams; our business development team and authorized resellers and solution providers. <br />Essentially, it will entail training, collateral, PPT presentations and onsite visits to conduct Q&A. <br />Training is an ongoing process that should be scheduled throughout the year on webinars, onsite <br />trainings and industry events. Communicate access to the website; collateral that is available; <br />processes on obtaining quote/orders and contract pricing. All aspects of the contract, from <br />marketing it to the enduser to customer service to tech support, needs to be explained. <br />Describe your Firm's Capabilities and Functionality of Your On -Line Catalog/Ordering Website <br />See attached pdf document <br />Describe your Company's Customer Service Department <br />SYNNEX Customer Service and Return Policy <br />PRODUCT RETURNS Return requests may be submitted through the following channels: <br />CUSTOMER SERVICE Hotline: 800-756-1888 Monday through Friday 8AM-8PM EST <br />EMAIL. CSHELP@SYNNEX.com <br />