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CivicPlus 1/20/2023
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CivicPlus 1/20/2023
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Last modified
2/8/2023 11:34:01 AM
Creation date
2/8/2023 11:33:00 AM
Metadata
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Template:
Contracts
Contractor's Name
CivicPlus
Approval Date
1/20/2023
Council Approval Date
1/1/1999
End Date
2/1/2024
Department
Information Technology
Department Project Manager
Steven Hellyer and Nichole Webber
Subject / Project Title
CivicPlus AudioEye Master Services Agreement and Statement of Work
Tracking Number
OM 2023-022 CivicPlus AudioEye
Total Compensation
$5,247.65
Contract Type
Agreement
Contract Subtype
Software/SaaS Agreements
Retention Period
6 Years Then Destroy
Imported from EPIC
Yes
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OnSite Scanner ● •Real-time testing results <br />Toolbar <br />Visual Toolkit ● •Lets end users fix visual issues on the Authorized <br />Domain <br />•Gives end-users the control over contrast, colors, <br />spacing in order to fit their needs <br />Help Desk ● •Gives end-users the ability to report an accessibility <br />issue to AudioEye and the site owner; available 24/7 <br />Documentation <br />Sustainable Testing and <br />Remediation (“STAR”) <br />Plan <br />● •Default documentation for responding to a demand <br />letter or complaint <br />•Outlines how AudioEye enables site owners with a <br />plan to sustain compliance <br />Certification Statement ● •Delivered through the toolbar <br />•Shows end-users that AudioEye is certifying <br />compliance with WCAG standards <br />Accessibility Statement ● •Statement that a site owner can integrate within their <br />site <br />•Demonstrates that a site is committed to providing <br />an accessible experience <br />Training <br />Online Training Library ● •Pre-made documentation and videos that show site <br />owners how to fix certain issues, and why they <br />matter <br />Premium Support <br />Online/ZenDesk ● •Direct connection with an expert and dedicated <br />Partner Account Manager <br />•Priority support to resolve issues or questions when <br />they arise <br />Legal Support Services <br />Advanced Legal ● •If a demand letter/lawsuit is received our team will <br />activate and respond line by line to the letter and <br />provide support throughout the process <br />•We will also fully remediate new validated issues on <br />the site so site owners can show consistent progress <br />and intent to be fully accessible
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