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<br /> 18 <br /> <br />Cayenta V9 Statement of Work <br /> <br />Environment Setup <br />HARRIS will create the environments required for the project, as defined in this document in the Project <br />Environments section. This requires CLIENT to ensure that any server infrastructure required by HARRIS <br />is provisioned and accessible by the HARRIS team. <br />Business Process Review & Discovery <br />HARRIS will schedule a series of workshops with CLIENT core team members and subject matter experts <br />to examine core business processes with the intention of identifying opportunities for improvement that <br />can be put into place with the project. Alongside the business process review, HARRIS will also conduct a <br />series of discovery sessions to understand business and configuration requirements relating to any new <br />products and significant enhancements in scope of the project. <br />Testing <br />Application testing will be the most critical phase of this project and allows CLIENT to ensure a level of <br />comfort with the delivered solution prior to going live. HARRIS will provide testing support <br />commensurate with the services outlined in the Deliverables section of this document. <br />CLIENT will test the application and configured solution delivered by HARRIS. CLIENT agrees to use the <br />CayStone testing platform, provided by HARRIS to plan test cases/test sets, track all testing progress via <br />updating of executed test cases/test sets and log incidents for all defects found. Should CLIENT decide <br />to forego the use of CayStone for these purposes (i.e., using alternate means to plan and track testing <br />and incidents), HARRIS may initiate the change control process (per the Change Control section of this <br />document) to determine impacts to the project, monetary and otherwise. <br />HARRIS agrees to provide testing support services on a monthly basis as outlined in the deliverables of <br />this document. Should there be a need to extend testing support services from HARRIS beyond what is <br />currently scoped in this document, additional months of testing support may be added to the project at <br />a cost determined through the Change Control process. <br />Training <br />HARRIS will provide training on the new features of the solution early in the project in advance of the <br />testing phase. This training will include an overview of the new features and products in scope of the <br />project as well as CayStone training for those testers who are not familiar with it. CLIENT will be <br />responsible for the development of customized end user training materials as well as the delivery of the <br />end user training. <br />Go Live <br />HARRIS and CLIENT will work collaboratively to prepare a go-live cutover checklist, drawing on templates <br />that HARRIS will provide. It will be a shared responsibility between HARRIS and CLIENT to ensure that all <br />tasks are documented and assigned appropriately. A mock go-live will be conducted approximately 4-6 <br />weeks before the planned go-live to ensure that the cutover checklist is fully comprehensive with <br />respect to the go-live tasks. HARRIS and CLIENT will schedule the go-live to take place over a weekend or <br />a mutually agreeable timeframe.