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ENGAGEMENT SUMMARY <br />This Statement of Work ("SOW") is made as of 01/09/2023 (the "Effective Date") by and between City of <br />Everett ("Customer") and CompuNet, Inc. This SOW is made a part of and is subject to the Terms and <br />Conditions (Appendix A). Collectively, this SOW, and Appendix A are referred to as the "Agreement." <br />CompuNet, Inc. will provide services to Customer under this Agreement as further described below. <br />Overview Of Services <br />Executive Summary <br />The City of Everett has made the decision to migrate their unified communications (UC) platform from an <br />on-premises NEC system to Microsoft Teams with Direct Routing. <br />The migration to Microsoft Teams will alleviate the need for specialization with the NEC system while <br />consolidating all phone, chat, and collaboration into a single tool (Microsoft Teams). The Customer has <br />requested that CompuNet assess the current state of their telephony environment as well as their plan <br />to migrate their phone system to Microsoft Teams. The intention of this scope of work is to validate The <br />Customer's plan to migrate to Microsoft Teams. In addition, as The Customer's Trusted Advisors, <br />CompuNet would provide The Customer with additional considerations for their migration plans. <br />Project Overview <br />Assessment Overview <br />This engagement will be used to define the organizational objectives of a Microsoft Teams telephony <br />migration, discover the current state of the existing telephony system, discover the current state of the <br />Microsoft Teams telephony configuration, and determine the best methods for how to get The Customer's <br />Microsoft Teams telephony configuration to a future state that meets the defined objectives and future <br />state requirements. The result of this assessment will be a gap analysis and a high-level migration plan <br />that will allow The Customer to successfully implement Microsoft Teams as their telephony solution. <br />Current State Discovery Sessions <br />The engagement will consist of discovery sessions our CompuNet Engineering team will lead. The <br />discovery sessions will consist of a series of exercises that will help the CompuNet team learn more <br />about the current state of The Customer's existing telephony environment. The goal of the discovery <br />sessions is to uncover any requirements that exist with the existing telephony system as well as any <br />gaps that exist with the current Microsoft Teams configuration. These sessions will help identify any <br />challenges that should be considered while migrating to the Microsoft Teams telephony solution so a plan <br />can be created to handle those challenges while setting reasonable expectations of the telephony <br />solution. <br />Future State Workshop Sessions <br />The Future State Workshop will lead The Customer through sessions that will help define the vision of <br />what the future Microsoft Teams telephony environment will become. During the Workshop, solutions will <br />City of Everett <br />Microsoft Teams Telephony Migration <br />Assessment